Terms and Conditions

By using our domestic & international cargo services, you agree to the following terms and conditions. Please read them carefully before booking your shipment.

1. Pickup

  • Free pickup is available only if there are at least 3 packages per day.
  • If there is no regular pickup, please inform us before 10:00 AM.
  • Packages must be ready by 11:00 AM for morning pickup and by 5:00 PM for evening pickup.
  • All packages must include proper PAN/VAT bills. Any interruptions from the Customs Department due to missing documentation will not be entertained.

The Courier Company reserves the right to refuse acceptance of any consignment, in whole or in part. Consignments may also be inspected if we believe these terms have been breached (e.g., to check for dangerous goods).

2. Dangerous Goods

Dangerous goods are items that may pose risks to health and safety during transportation. These include, but are not limited to:

  • Explosives
  • Radioactive materials
  • Items requiring specialist treatment or handling

Customers must provide a full description of any such goods. Failure to disclose the nature of dangerous goods will make the customer liable for all resulting loss or damage.

3. Handling and Liability

  • The customer authorizes the Courier to handle, store, or transport goods by any method or route deemed appropriate.
  • The Courier Company will not be liable for loss, damage, delay, or misdelivery caused by:
    • War, terrorism, riots, strikes, lockouts, or similar actions
    • Natural disasters or extreme weather conditions
    • Seizure or detention by public authorities
    • Incorrect or insufficient address details
    • Inadequate packaging
    • Natural wastage of perishable or fragile items
    • Traffic congestion or delays
    • Any other event reasonably beyond our control

4. Claims for Loss or Damage

  • Any loss or damage must be reported in writing within 3 days of delivery or within 7 days of order creation.
  • Customers must provide written evidence to establish the value of the loss (e.g., supplier invoice).
  • An estimate for repair or maintenance may also be requested.
  • In case of damage, it must be reported at the time of delivery.
  • Claims will be processed in accordance with Transport and Airline (Cargo) rules.

Important Note: If loss or damage is caused due to loose or insufficient packaging, the Courier Company shall not be held responsible.

5. Return and Exchange

  • Return and exchange services will be charged at the same rate as delivery charges for shipments outside the Kathmandu Valley.
  • For shipments within the Kathmandu Valley, charges will apply as per prior discussion.

6. General

If you have any questions regarding these terms, please contact our support team before shipping.